Privacy Policy | Ration Mela - Lucknow's Trusted Grocery Store

Privacy Policy

Effective Date: [23 February 2026]

Welcome to Ration Mela (“we,” “our,” or “us”). We value the trust you place in us when you choose us for your retail grocery, wholesale (B2B), and event supply needs in Lucknow. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.rationmela.com] or make a purchase.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

To provide you with the best possible shopping and delivery experience, we collect the following types of information:

  • Personal Information: When you register an account, place an order, or contact us, we may collect personally identifiable information such as your name, delivery address (within Lucknow), email address, and phone number.

  • Payment Information: For processing transactions, we collect payment details. Note: All online transactions (UPI, Credit/Debit Cards, Net Banking) are processed through secure, encrypted, third-party payment gateways. We do not store your sensitive card details or UPI PINs on our servers.

  • Usage Data: We automatically collect standard information about your device and how you interact with our website, including your IP address, browser type, pages viewed, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your retail, wholesale, or event bulk orders efficiently across Lucknow.

  • Communication: To send you order confirmations, delivery updates, invoices, and respond to your customer service inquiries.

  • Personalization: To improve our website layout and offer product recommendations based on your past grocery purchases.

  • Marketing & Promotions: To inform you about special offers, wholesale discounts, and new arrivals. (You can opt out of promotional messages at any time).

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share your data in the following necessary situations:

  • Service Providers: We may share necessary details (like your name, phone number, and address) with our trusted delivery executives and third-party logistics partners to ensure your groceries reach you on time.

  • Payment Processors: To facilitate secure transactions.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our website uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your login details, keep items in your shopping cart, and understand how you use our site. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our website.

6. Your Rights and Choices

As a Ration Mela customer, you have the right to:

  • Review, update, or correct your account information at any time by logging into your profile.

  • Request the deletion of your account and personal data from our active databases.

  • Unsubscribe from marketing emails and promotional SMS at any time by clicking the “unsubscribe” link or contacting us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Phone / WhatsApp: [+91-9125853159]

  • Email: [info@rationmela.com]

  • Office Address: [RD Plaza, Phulwari Road in Lucknow, UP]

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